Your Security: Authenticity and Security Policy

100% Authenticity – Our Promise to You

At Reluxe, authenticity is not just a guarantee – it’s the foundation of our business. We know how important it is to be able to trust that your designer bag, vintage accessory or luxury jewelry is genuine. That’s why we’ve developed an uncompromising authenticity and security policy that protects you as a customer – every time.

Thorough Authentication of All Goods

All items at Reluxe undergo a thorough authenticity verification by at least two independent experts. Our partners are internationally recognized and specialize in authenticating luxury brands such as Louis Vuitton, Chanel, Hermès, Gucci, Dior, and more.

We check, among other things:

  • Serial numbers and date codes
  • Stamping, stitching and logos
  • Materials and craftsmanship
  • Original hardware and finishes
  • Authenticity papers and history (if available)

Lifetime Guarantee on Authenticity

We offer a lifetime authenticity guarantee on all items purchased from us. This means that you as a customer can always feel secure that your purchase is 100% genuine. Included in the purchase you will receive a certificate of authenticity issued by Reluxe as documentation.

Secure and Traceable Payment

Your security is important to us. We use secure payment solutions with SSL encryption, so your information is always protected. All payments are made via recognized platforms such as Stripe, MobilePay and bank transfer with the highest security.

Tracked Delivery

All orders are shipped with traceable delivery via our logistics partners (DHL, PostNord or DAO). You will always receive a Track & Trace link so you can follow your package all the way to your home.

Our Commitment to Your Security

We know that secondhand shopping requires trust. That's why we strive to create transparency throughout the entire process - from when we receive the item until it's in your hands. If you have any questions, our customer service is always ready to help you - before, during and after your purchase.

Do you have an item you want to have appraised or sold via Reluxe?

Contact us at info@reluxe.dk and we will guide you safely through the process.